1. Operator and contact
RingHi is developed and operated by 北京赛博创力科技有限公司, a company registered in Beijing, China. For product support or privacy requests, contact support@aispea.com.
Registered address: 61761, Floor 6, Floor 6, No. 18 Zhongguancun Street, Haidian District, Beijing, China
AI data sharing: optional and revocable
Before AI processing starts, we show the currently enabled services, the data they receive and its purposes, and require your explicit agreement. Changes to processing destinations require renewed permission. Review or withdraw under My account → AI data sharing in the app or web service. Refusal or withdrawal does not disable ordinary SMS, human calls or device management.
Withdrawal stops future AI processing, disables automatic AI call handling and cancels pending AI outbound calls. Active AI calls stop; already transmitted requests cannot be recalled. Existing records remain subject to the stated retention and deletion rules. Renewing permission does not automatically resume call handling or outbound calls. This permission does not authorise training or fine-tuning.
2. Information and purposes
Email or a verified phone number, password hashes and session information support registration, authentication and account protection. Passwords are not stored in plain text. When you choose phone registration and request a code, your number and code are sent to Alibaba Cloud SMS for verification. The server stores only a code hash and necessary delivery and failed-attempt records; codes expire after 5 minutes. Necessary session cookies keep you signed in on the web.
Remote communication processes device and SIM identifiers, status, SMS and call history. Imported contacts identify callers, synchronise within your cloud account and are cached locally; they are not stored only on your phone. Notifications use installation identifiers and push tokens.
Enabled recording and assistant features process the necessary audio, recordings, transcripts, conversations, settings and tasks. Permissions and optional features can be managed in the app and system settings. Recording or processing another participant’s information requires an appropriate basis and any notice or consent required where the service is used.
We limit processing to the disclosed purposes and necessary information, using applicable grounds such as providing the requested service, consent where required and legal obligations. Necessary technical and diagnostic information supports reliability and security.
3. AI and service providers
This release does not use personal information, contacts, communication content, recordings, transcripts or assistant content for model training or fine-tuning, or collect them into a training dataset. Necessary AI inference, speech recognition and synthesis are not training. Using an assistant does not authorise training.
Depending on enabled models and features, necessary request content may be processed by configured Alibaba Cloud Bailian/Qwen, MiniMax or Volcano Engine/Doubao services; real-time calls may use Agora. Hosting and recording storage process information needed to run the service, and Apple push services deliver notifications. Only enabled services receive the information required for their function. Self-hosted open-source components are not separate data recipients merely because they are used.
We require providers to limit use to agreed purposes, including no training, and meet applicable retention and deletion requirements. Data may be processed in the regions where we and enabled providers operate. Cross-border processing follows applicable notification, consent and protection requirements. Contact us for the services and processing locations applicable to your account.
Alibaba Cloud Bailian · MiniMax · Volcano Engine · Agora · Apple Privacy
4. Retention
| Information | Default retention |
|---|---|
| Account and contacts | While necessary to provide the service; erased when no longer needed or upon a valid deletion request |
| SMS and call history | 365 calendar days from creation |
| Call recordings | 30 calendar days from creation |
| Transcripts and AI conversations | 90 calendar days from creation |
| Assistant tasks | While necessary to complete the task, then 180 calendar days from completion |
| Routine diagnostic logs | 30 calendar days from creation; excluding communication content, passwords and secrets |
Each record’s period starts at creation, except completed tasks, which start at completion. Account activity does not restart these periods. Attached recordings, transcripts and conversations retain their own periods. You can request earlier deletion; this release does not offer additional long-term archiving.
Information that must be retained under applicable law, including necessary security or legal records, is restricted to the necessary scope and period and not reused for general analytics, marketing or training. Applicable exceptions are explained when handling a request.
5. Account deletion and rights
In the app or on the web: My account → Delete account. Verify your password and confirm the consequences. Your account is marked deleted and access revoked immediately. This starts data erasure; it does not mean all copies are already erased. Our separate erasure system continues processing. The account cannot be restored through ordinary settings.
After verified acceptance, associated online data and files are erased within 7 calendar days; backups are erased or expire within 30 calendar days of the same time. For individual content deletion or expiry, the backup limit starts at verified acceptance of the deletion request or expiry of the retention period. Pending backups are isolated and not used for business, analytics or training; deletion records are reapplied before restoration. We confirm completion and explain lawful retention exceptions.
Account deletion does not automatically cancel carrier contracts or separate subscriptions, or delete physical SIMs or paid eSIM profiles. Contact support@aispea.com for access, copies, correction, deletion, withdrawal of optional consent or other applicable rights. We acknowledge requests within 2 business days, use proportionate identity verification and respond within applicable legal limits. Email supplements rather than replaces in-app deletion.
6. Security and updates
We apply appropriate access controls and security measures, but cannot guarantee zero risk or claim every feature is end-to-end encrypted. We remediate security incidents and provide notices where required.
Users below the age at which applicable law allows independent use need appropriate guardian authorisation. Contact us if a child’s information has been processed without an appropriate basis. Material changes are communicated before taking effect; purposes requiring new consent are not introduced by a policy update alone.